Enviromental Policy
Travelife Responsible Guest Guide
- Energy saving initiatives * The implementation of systems to capture, evaluate and analyze the energy used by the hotel.
- Ensure that all the staff are trained for the management and saving of energy.
- Reduction of energy consumption in relation to CO2 emissions in the year.
- Ensure that all purchased equipment are efficient in energy consumption.
- Evaluate new equipment and projects based on the cost of life cycle energy
- Comply with legal and all other requirements related to energy management
Water management
We are aware of the water shortages, the effect of climate change and growing water demand. Therefore, without compromising the comfort, health and safety of our guests, as well as environmental policies, we implement procedures to minimize our water consumption with water saving devices and measures.
Waste management:
Apartamentos HSA FICUS has implemented a waste management system and we minimize the production of solid waste in all areas of the hotel. Also, we encourage our guests to participate in the hotel´s recycling program.
Chemical policy:
We avoid, as much as possible the use of products with dangerous chemicals, but we guarantee the safe disposal of all chemical waste. We are actively trying to minimize the use of chemical products and we aim to reduce the chemical containing products as much as possible, every year.
Certification
- Respect our towel reuse program to save water, energy and chemical products.
- Do not leave lights, electrical/electronic devices on when they are not in use/required.
- Keep all doors and windows closed when the air conditioning is on.
- Use the recycling containers which can be found in the "clean points" in Aptos. HSA THE TREBOL.These containers are available for paper, plastic, glass and cans.
Statement of Policy with the Community
From the Property and Management of APARTAMENTOS HSA FICUS we share the commitment to ensure positive relationships between Aptos. HSA FICUS, the local community and local businesses. This practice provides very positive social and economic benefits while minimizing and eliminating instances of negative impacts. Our main objectives with this Community Policy are the following:
1. Engagement
We collaborate with the local community, whenever possible to help address issues of importance to our mutual benefit. We recognize that Aptos. HSA FICUS is an intrinsic element of the local community and our objective is to play an active role in the maintenance and development of local space as important members of this community.
2. Purchasing
Our Purchasing policy is to promote the production of the area and ensure that the quality of food does not affect the comfort of our guests and thus help reduce CO2 emissions in the transport of products from international destinations. We make payments to our suppliers within the terms of credit agreed between them. Whenever possible, we resort preferably to the service of local suppliers to that of multinational companies.
3. Employment
Aptos HSA FICUS recognizes the importance of hiring local people as preferred employees. This increases the likelihood that the money is spent in the local community. In addition, it encourages residents to remain within the community, instead of seeking employment elsewhere. With these policies we also try to preserve our destination as a base for regular customers and future customers. Likewise and within our corporate social responsibility policy, we collaborate for the labor integration of people with disabilities, helping their employability.
4. Donations and charity
Aptos HSA FICUS donates items such as furniture and clothing that are no longer suitable for use within the complex to local organizations that can benefit from them (organizations that help people without resources, organizations that help animals and the environment, community groups, etc). From Aptos. HSA FICUS also carefully considers how we can help the local community to provide support in local events, etc. with donations of food and drink.
QUALITY ASSURANCE POLICY
Vision
With a dedicated team, HSA Ficus aims achieving a high quality level at services and products provided in the hotel. As part of the continuous pursuit of excellence approach, we adopt a guest oriented understanding and value any feedback gathered from them.
Aims & Objectives
- Welcoming of the guests turns into a ceremony in HSA Ficus. Check-in procedure is kept short and efficient. Everything is prepared before the guests arrive. Only urgent information is provided verbally to save time.
- The requests and complaints of guests are taken into consideration professionally and immediate action is taken for the best satisfaction.
- Cleaning is extremely important both in the rooms and in general areas. Hygiene rules are obeyed strictly. Independent institutions audit the hotel to assure that we keep the standards high.
- We make use of latest technologies to keep the technical standards as high as possible.
- As a family friendly hotel, HSA Ficus focuses on entertainment activities for all age groups. Separate activities are carried out for kids, teenagers and adults.
- The quality of food and beverages is kept high in the restaurant and bars. The receipts had been prepared delicately and are followed strictly. Freshness of the food is assured through purchasing and storing procedures. Menus are kept rich enough to appeal to the tastes of all guests.
- The staff attitude at providing the service at restaurant and bars has to be friendly, serviceminded and efficient.
- Swimming pools are cleaned by staff everyday. Two lifeguards are on duty around the pools most of the day.
- Landscaping is a crucial part of the quality understanding in HSA Ficus. The plants and decorative items are taken care of gardeners.
- All products and services are bought by considering the ergonomics, safety, durability and quality.
- For the continuity of high quality, we keep the staff turnover at the lowest levels compared with sector benchmarks. All employees are trained on both vocational subjects and sustainability issues.
- The guest questionnaires made by the tour operator are followed continuously. The target is to be among top 3 hotels in the same concept at the questionnaires of the tour operator, keep the Tripadvisor score above 4/5.
- We will increase awareness on environmental issues and adopt sustainable tourism policies.
- We will fulfil all legal responsibilities
Health and Safety Policy
The following statement of principles and intentions comprise the Occupational Health and Safety Policy of the HSA Ficus.
Principles
- Prevention of injury and ill health of anyone at the premises of the company.
- Comply with all relevant environmental legislation and regulations and with other requirements to which the hotel subscribes.
- Provide all the necessary resources in order to have the best implementation of this policy
- Continual improvement in H&S management and performance
Children Employment and Exploitation:
- We do not employ children under any circumstances and if any irregular action comes into our attention in terms of children general and sexual exploitation we are committed to report that activity to the relevant authorities.
Intentions
- To minimise the accidents at the work place and improve the state of premises and the methods of work.
- To continually identify, assess and check the health and safety risks and to implement the relevant preventive measures.
- To set and review health and safety objectives and to implement an action plan for their evaluation.
- The provision and maintenance of a suitable, safe working environment for all employees
- Making available information, instruction, training and supervision as necessary to ensure the occupational health and safety of all employees
- To communicate to our employees, customers and suppliers our policy with the intent that they are made aware of their individual health and safety obligations.
- To undertake risk assessments to all our activities with a frequency relevant to their harm
- To have the policy available to the interested parties
- Τhis policy is reviewed so it is relevant and suitable to the company’s activities.
CHILD PROTECTION POLICY
GOALS
HSA Ficus is committed to promoting the rights of children including their right to be protected from harmful influences, abuse and exploitation. The Hotel takes active measures to guarantee the full exercise of the right of children to be protected. HSA Ficus recognizes its expectation and engagement of its employees and those who work with us as well as the clients, consider the best interests of children as the basis of their relationship with the hotel.
VISION
Our goal is to create "safe environments for children", both internally and externally, where children are respected, protected, and active in their own protection, and where the staff is trained, reliable and competent and has all the support to fulfill their protection responsibilities.
STATEMENT
Definitions under the Child Protection Policy
- A child is defined as a person under 18 years of age.
- Child Abuse is defined as any form of physical abuse, emotional abuse, sexual abuse and exploitation, neglect or negligent treatment, commercial or other exploitation of a child, and includes any action that results in actual or potential harm of a boy or girl. Child abuse can be a deliberate act or it can be the consequence of the lack of actions or prevention of damages. Child abuse consists of anything that individuals, institutions or processes do or do not do, intentionally or not, that causes harm or harms their prospect of a healthy and healthy development toward adulthood.
- The Protection of Children, within the scope of this policy, is defined as the responsibilities, measures and activities that the hotel undertakes to safeguard children from both intentional and unintentional harm.
SCOPE OF THE CHILD PROTECTION POLICY
- Staff at all levels
- Hotel Guests
- Visitors
- Not abuse and / or exploit a child or act / behave in any way that puts the child at risk of harm.
- Report any concerns they have regarding the abuse or protection of children in accordance with the applicable procedures of the local oce. This is a mandatory requirement for the staff. Failure to do so may result in disciplinary action.
- Respond to a child who has been abused or exploited in accordance with the applicable procedures of the local oce.
- Cooperate fully and confidentially in any investigation of concerns or accusations.
- Contribute to create an environment where children are respected and encouraged to talk about their concerns and rights.
- Always ask permission from children (or, in the case of young children, their parents or guardians) before taking pictures (e.g. photographs, videos) of them. Respect your decision to say no to the taking of the image. It must be ensured that any image taken of children is respectful (for example: children must have adequate clothing that covers their sexual organs.) Images of children in sexually suggestive poses or having any negative impact are not acceptable in their dignity or privacy). The stories and images of children should be based on the best interests of children.
- Be aware that if there are concerns about the behavior of staff or clients in relation to the protection of children and / or in the event of non-compliance with the Child Protection Policy, this will be investigated as part of this policy: